Terms & Conditions

Parents (Guardians) booking a service with Mock Transfer Tests (hereafter MTT) shall be bound by the terms and conditions as outlined below. They are not intended to restrict or be overbearing on either party, but to provide a framework under which both parties agree to follow.

Sessions

Sessions are run by MTT are based on the format of the South West Herts consortium tests. While papers used in the mock tests are to the best of our knowledge aligned with the consortium tests and are primarily aimed at providing a test experience,  MTT we cannot guarantee  the actual tests will not change.

Tutors

MTT offers the services of 3rd party associate tutors. Tutors follow a similar programme, however this may be adapted meet the needs of each student.

 

MTT use only qualified teachers that have a current DBS (Disclosure and Barring Service) certificate.

 

MTT takes every effort to ensure tutors provide the appropriate level of service, however engaging a tutor cannot guarantee specific results or that a child will be accepted by a school of their choice.

 

Support Materials

Support materials such as books, are provided under license and should not be copied, given or sold to other parties. 

These support materials are to the best of our knowledge aligned with the consortium tests and are aimed at assisting parents to work with their child at home, we cannot guarantee the actual tests will not change.

Amendments
Where a parent wishes to make an amendment or cancel a booking of an assessment, mock test or other event / session, this must be in writing and acknowledged by MTT.  MTT will amend / cancel the booking as requested and provide a written confirmation.

MTT reserve the right to apply an administration fee to any amended or cancelled booking. The fee of £10 may be applied to each amendment or cancellation.

Cancellations
Where a parent wishes to terminate an end to end course mid-way, this should be in writing and acknowledged by MTT.  If spaces cannot be filled, MTT may apply 50%  of the outstanding fee for the remaining weeks/sessions.

Where a child is unable to attend a session due to unforeseen reasons, (sickness, family issue) MTT will endeavour where possible to accommodate them in an alternative session.

Where a child does not show up for a session (No Show) and parents have not notified MTT, may offer an alternative sessions.

 If no alternative is available or accepted, MTT reserve the right to:

  • charge for the session in full where it was felt  the reason and notice period were unreasonable.
  • charge for the session in full if this is a reoccurring issue.
  • issue with a credit against future sessions or
  • offer a refund.

 (Note an administration fee may be applied, see above)

MTT reserves the right not to accept any  or all bookings from a parents where appropriate and reasonable.

Where the course is cancelled by MTT participants will be notified as soon as possible and where possible an alternative day/ date will be offered, or a refund offered.

Force Majeure

(Act of god, floods, power cuts etc)- Where the course is cancelled due to unforeseen circumstances, MTT  will endeavour to contact participants as early as possible and where possible arrange for an alternative venue, or day/date, or offer a refund. MTT cannot be held responsible for costs incurred such as travel in these situations.

Inappropriate behaviour

The aim of the mock tests is to provide children with the experience of a real, formal test environment, and /or tutoring services. Therefore to be fair to all those attending, if any child is found to be disruptive, refuses to follow directions provided by MTT staff, they will be asked to leave the course room / test environment and their parents contacted to collect them and they will not be entitled to a refund.

Timing
The aim of the mock tests is to provide children with the experience of a real, formal test environment. Therefore the timing of these tests is a critical factor.

Late arrivals – if a child is going to be late for a mock test or  tutoring session, parents should make every effort to notify MTT or the appropriate tutor to advise.

Where a child is late they may not be allowed to enter until there is a break  and then only at the discretion of MTT staff. Time missed will not be refunded.

End of the session – MTT request that parents arrive on time to collect their children. We appreciate parents may get held up in traffic and will mind children for a reasonable period of time, but cannot be held responsible for children after the session is closed.

Payment Terms

MTT offers flexible payment terms for tutoring sessions.

Where an end  to end or full session is booked, parents are able to pay weekly or pay in advance for the entire course.

A 50% deposit is required to secure bookings for Mock Test and Revision and Preparation sessions. Payment details are provided once parents have completed the regsitration form.

MTT cannot guarantee a child’s place unless a deposit is paid in advance.

MTT may at their own discretion agree alternative payment terms where a booking is made near to the MTT or Revision & Preparation dates.

Payment methods – MTT (at this time) is only able to accept payment via the following methods. Cheques drawn against a UK bank, Cash or electronic/ online payment (BACS)

Cheques – made payable as instructed. If a cheque is not honoured (paid ) by the bank, any additional charges will be passed onto the parents and their child will not be able to attend the next session until payment is received.

BACS – where a payment is to be made via an online transaction, details will be made available to parents on request.

Refunds

Services booked - Where a parent has committed to a full tutoring course, if a parent wishes to terminate,  a 50%  fee may be be charged for the remaining sessions if MTT is unable to fill the spaces. MTT shall take reasonable efforts to fill the space.

Other sessions – Parents have the right to cancel a booked session (Tests / Revision sessions). Cancellations must in in writing via an email, text or letter and must be acknowledged by MTT.  As much notice as possible is required to plan the venue and staff.

7 days notice or more    A FULL refund will be provided on sessions booked.

2 - 7 days notice           50% of the course fee will be refunded if paid in full, or deposit retained

2 days notice                100% of course fee shall be paid,  No refund shall be made

Mock Transfer reserve the right to apply an administration fee to any amended or cancelled booking. The fee of £10 may be applied to each amendment or cancellation.

Support Material – where a book, game  or other support material is purchased , no refunds will be given unless there is a manufacturing fault with the item.  If an item is purchased in error, is unused, not marked and in a re-sellable condition, an exchange may be offered. This does not affect your statutory rights under the sale of good act 1979.

Liability
Belongings
 - MTT does not accept any liability for lost or damaged property while attending a session. Children shall be responsible at all times for their own belongings. (It is suggested that nothing of value is left with children and if so, parents do so at their own risk)

Scores and Schools - While mock tests aim to replicate and provide actual tests experience, MTT are not able to replicate the same Standardised Score (As shown on Consortium School websites). These scores have additional criteria added such as a child’s date of birth to ensure fairness across all children taking the test.

MTT cannot guarantee or accept any liability for how each child performs on the day, during the actual tests. Nor can MTT guarantee children will get one or any of the schools of their choice.

 

Complaints

If a parent has a complaint , they should contact Mock Transfer as soon as possible. (Initially by phone) to discuss the concern.  MTT shall record the points raised and the agreed remedy.  

Where appropriate, parents may be asked provide their concerns in writing. Upon receipt MTT will acknowledge receipt of the complaint within 24 hours. MTT will investigate the concerns and provide regular updates to parents until all points have been addressed.

Website - The information provided on this website has been developed by MTT for the purposes of helping parents to prepare their child for the secondary transfer tests in Sept. (Otherwise known as the South West Herts Consortium tests). The content of this website is accurate at the time of being published and is for information purposes only.

Every endeavour will be made to ensure it is maintained and all information current. MTT make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at parents own risk.

3rd Party Links -MTT cannot guarantee or be responsible for information provided on any linked 3rd party site, with the exception of the Online Service provided by Learning Together. Users are responsible for and should satisfy themselves that any information they are reviewing /using on a 3rd party linked site is correct and accurate. MTT does not accept any liability for how people read, or use the information contained within this website.

Learning Together

MTT outsource the Online Service to Learning Together. Parents should read and agree to the terms and conditions on the Learning Together website.

 

Data Protection – Act 1998

Your data is held for the purposes of  MTT only. Your data will not be passed on or sold to any 3rd party unless we have agreement in writing by you.

 

3rd party tutors – where  a parent  has provided written consent your details may be passed onto a 3rd party tutor who is offering support and only at your request.

 

We only store your  name, email, mobile number and courses you book. Where other information is requested, it is for the purposes of establishing how best to prepare sessions, ie, child’s school. Where payment details are requested these details are not stored by MTT. Any data is held on a secure server and papers are held in a locked secure location.


Updated 1st July  2016